ORDERING

ORDERING

1. Select teeth position and options, then add to cart. Once you have completed the order, we will send you the mold impression kit.  If you want to save time, you can also make your own mold impression and send it to us, Please email support@rhinogrillz.com for further details.

2. For customers in the United States and Canada, please email us at support@rhinogrillz.com, and we will send you a return shipping label when you are ready to ship your mold impression

For customers outside of the US and Canada, please send the mold impression to.

Rhinogrillz
145 Tyee Dr, # 34784
Point Roberts, WA 98281 US

3.  You will receive your custom grillz 3-4 weeks after we receive your teeth mold impression if you are in the United States or Canada.  4-6 weeks for non-US/Canadian orders.  We will update you when we have received your mold impression and when your grillz are finished and ready to ship.  Time required to manufacture your grillz will vary depending on how busy we are. We will let you know if there are any delays.  There will be a shipping charge of US$15 for non-US/Canadian Custom Grillz Orders below US$150.00.

Disclaimer: Our grillz are for cosmetic and entertainment purposes only and should not be used to replace natural teeth or broken fillings. You must make your impression with the do-it-yourself mold kit or have your impression made by a licensed dentist. We will not be held liable for any direct, indirect, incidental, special, or consequential losses or damages arising from the use of our products.

PRICING CHANGES

Due to the changing market prices of precious metals such as gold and silver, our custom grillz prices periodically get updated and are subject to change. For this reason, please mail your mold impressions within a reasonable time frame (30-60 days max) after your original purchase date, as prices can increase and you will be responsible for any price differences if your mold is received outside this time frame.

RETURNS

What's your return policy on custom grillz?

Because of the product type, custom-made mouth jewelry, our grillz don't come with any warranty, and cannot be exchanged or returned.

Can I cancel an existing order?

Our Custom grillz orders can be cancelled only before production or within 30 days after the purchase date, whichever date comes first.   A cancellation fee of $42 per grill will be deducted from the total refund for an order that is cancelled.

Once we receive your dental mold impressions, the order is in production, the sale is final and non-refundable.   If there is a problem with your mold impression you sent, we will inform you and send another kit free of charge (this applies for the first replacement kit, for subsequent kits it's US$30  / kit).